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STATISTICS: Contactless Mobile App for Hotel

By May 6, 2021May 29th, 2021No Comments

Do you trust words more than numbers or vice versa? Would you believe if we say that a mobile app for a hotel will immensely contribute to the growth of the hotel? After profound research, it has been proven that 94% of guests would like to access the promotions, sales, etc., from their mobiles. In fact, they observed that there was an increase in 32% of in-room service requests. In light of the COVID-19 pandemic, the Tourism and Hotel industry has been moving towards digitalization and looking for solutions. The Hotel App might be the answer to a large number of the issues faced by hotels worldwide.

Do you trust words more than numbers or vice versa? Would you believe if we say that a mobile app for a hotel will immensely contribute to the growth of the hotel? After profound research, it has been proven that 94% of guests would like to access the promotions, sales, etc., from their mobiles. In fact, they observed that there was an increase in 32% of in-room service requests. In light of the COVID-19 pandemic, the Tourism and Hotel industry has been moving towards digitalization and looking for solutions. The Hotel App might be the answer to a large number of the issues faced by hotels worldwide.

Promotion

The research conducted for the Hotel App found that 94% of the guests prefer promotions, catalogs, etc., on their mobile as it is more convenient and easy to go through from the comfort of their rooms. On the main page of the Hotel App, the hotel can display the promotions resulting in increased revenue and growth of the hotel.

                The  Hotel App can easily promote all of your services and facilities by displaying it on the mainpage.You can edit, add or delete the promotions and add the dates for starting and ending of promotions along with time.While a video message from the general manager is a  great way of promoting your services.It would give them the information regarding various promotions and events.Making them feel more like home.

Touchless Dining

The ongoing pandemic and digitalization have inclined people towards safety and hygiene. 83% of guests prefer to have restaurant menu cards available on their mobiles, rather than a physical menu. The Hotel App allows a hotel to customize its menu and feature unique dishes with engaging pictures. This would draw in more customers to the restaurant.

Digital Menu

Another finding shows that 78% of the guests are more likely to order using the digital menu as it allows them to customize their orders through their mobiles. It increases the sales of the restaurant and hotel inducing growth of the business.

                The digital menu can be edited whenever you want. You can also add images of the delicacy and highlight the main dish of the day with it. The Hotel App allows you to have full control over your menu card. Even the guests can change the order as per their preferences through the digital menu card.

Guest Service App

Making the guests happy is of utmost importance in the hospitality industry. Hence, communication between the guests and hoteliers becomes essential. The Hotel App has a unique feature called the Guest App, where the guests can communicate and avail the services and facilities at the hotel premises by just scanning a QR code. According to research, 55% of the guests prefer to stay in a hotel with a guest service app. Hence, using a Guest App can greatly increase the satisfaction of the guests resulting in better customer retention.

Awareness about  hotel facilities 

Another key finding of the research suggested that more than 63% of hotel guests were unaware of the facilities or services offered by the hotel. The use of the Hotel App can be the solution to this problem. A single click will allow your guest to access all the facilities or services available. You can highlight the facilities, increasing guest engagement, and letting them enjoy the services your hotel has to offer.

In-room Dining 

Is using traditional food ordering still beneficial for a hotel? Various studies have indicated a 32% increase in food orders when compared to the conventional method of calling in to have food delivered to their rooms. The pandemic has caused guests to prefer in-room dining, which would probably remain unchanged even after the pandemic. The hotel can highlight foods and track the order with the Hotel App, increasing the hotel’s revenue and adding to customer delight!

                The in-room dining menu can also be edited by the hotel according to availability fo the dish .The Hotel App also helps in displaying which is the new dish or the popular ones.It also has the facility where you can display chef recommendation dish.This will help in making decision of what to eat easier for the guest.Also it can help you in making an estimation of what dish is preferred more.

Service Request

The Hotel App has made it hassle-free for the guest to avail the services of the hotel simpler. It has not only decreased the turnover time for you as well as for the guests. Just with a click of a button, the guests can request room services, housekeeping , amenities etc . This not only increases guest satisfaction but also helps in increasing guest engagement.

                The Hotel App allows you to keep track of the services that are completed or pending.This can helps in the utilization of the hotel resources in a proper manner. Along with you can observe and take note of the services that are frequency of the services required which can help in the growth of the hotel.

Spa Menu Building

The Hotel App can be used to build a spa menu where the guest can book various spa facilities and services without having to stand in queues for appointments. You can also attract your customers with spa images and feature your spa menu in the Home page of the app.

                The Hotel App also allows you to create unlimited spa promotions and offer unique spa packages.This increases the visibility of the spa and attracts more customers. It can also help you in managing the schedule of employees so as to provide the best service for your guests.

Staff Alert for New Service Requests

One of the unique features of the Hotel App is the Staff App.It allows the hotel staff to handle their guests’ requests and complaints and manage bookings or appointments of the spa and restaurant. Through it the staff gets alert for new service request placed by the guests

         The Hotel App  also allows you to track the request and the guest’ orders. Leaving no scope for guest dissatisfaction but rather focus on making them feel at home and welcomed.

Manage Facilities 

The Hotel App or the Guest Service App allows the guests to avail services like Room, Housekeeping etc.You can even use it to manage the facilities or services available in your premises.Either by adding or deleting the facilities that can be avail at that moment.

                The Hotel App  provides a means for end-to-end connectivity between the Hotel and its guests.Enabling better guest support and increasing guests satisfaction along with more retention of customers

Handle Complaints effectively

In the hospitality industry, guest satisfaction is of utmost importance. When your guests have concerns or complaints, they want an easy way to communicate them. The Hotel App allows the guest to state the complaint with just a click on their mobile.

      The Hotel App also made it very easy for you to track the complaint according to the departments.It also allows you to keep track of the incoming complaints and resolve them at the earliest resulting in guests satisfaction.

Offer Premium Services

The premium service section can also be created by using the Hotel App. You can add or delete the premium service images, name and details in the app that are offered by your hotel.

                The Hotel App also helps the guests to avoid all the hassle of searching services like luxury car rental, airline reservations etc. This will increase the guests engagement with that of the management thereby increasing the growth of the hotel.

 

With the Hotel App, you can offer great experiences to the guests and grow your business. Above all, numbers don’t lie! For any further inquiry or assistance about the Hotel App, Click Here.