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#1 GUEST SERVICE APP – Future of Hotel & Hospitality Industry

By May 6, 2021May 27th, 2021No Comments

In the era of modernization, where technology has permeated to every nook and corner, it has become vital to either adapt to it or live a life in darkness. The current pandemic has taught us the importance of digitalization now and in the post-pandemic world. Keeping in mind all this, the International travel award and KSA software, a leading software company, launched a touchless guest service mobile app called the Hotel App for the hospitality industry.

Power-up your Hotel sales with Hotel App.
Increase revenue in F&B, Spa & Activities

In the era of modernization, where technology has permeated to every nook and corner, it has become vital to either adapt to it or live a life in darkness. The current pandemic has taught us the importance of digitalization now and in the post-pandemic world. Keeping in mind all this, the International travel award and KSA software, a leading software company, launched a touchless guest service mobile app called the Hotel App for the hospitality industry. A Guest management app helps to keep track of all the requests raised by your guests and enables you to keep track of its fulfilment and how well you are performing them. Let us now take a look at the various benefits of a guest service app.

No Installation Required

The Hotel App needs no installation. This guest service app allows guests to access the hotel’s facilities by just scanning the QR codes placed at various points in the hotel. The guests do not need to wait at the counter. Rather, they can just raise a request for the required service on the Hotel App, which would be fulfilled by your team of hotel staff. Guests might also be reluctant to download any app as some guests are one time customers and they may not want to download any additional apps. Hence, the Hotel App provides an app like experience by simply using a QR code.

Increased Revenue

You can highlight your offers, services such as spa, restaurants, discounts, that can be easily perused by your guests at their convenience. When guests are aware of all your services, there is a higher chance that they will avail them. This will help you to increase your hotel’s revenues!

Improved Guest Satisfaction

Your guests can request all the services and can avail the offers using their mobile phones without any need to touch physical menus, brochures, etc. They would get a feeling that they are being heard, taken care of, safe, and helps them to feel good. Increased customer satisfaction is very important for any business to better their reputation and name in the market. Satisfied guests would automatically recommend your property to their friends and family. As they say, word-of-mouth is the best form of endorsement- especially when it comes from close friends and family.       

                                               

Real-time Feedback

Getting reviews, feedback from the customers is one of the best ways to improve ones’ services and satisfy their customers. Your customers can give you feedback during each point of their stay and this would fetch you a chance to improve and satisfy them. If the services are improved based on their feedback, guests would be more satisfied and this would increase the reputation of your hotel. Some guests might not give feedback at the end of their stay due to dissatisfaction. Dissatisfied guests from your hotel might harm the image of your property. So, real time feedback is your one way ticket to better customer satisfaction!

Cut-down Printing Costs

Whenever you have any new offers, or you want to add any new service or delete the already existing ones, you have to print new brochures, and lists of services. To save all these costs, Hotel App provides the platform so that you can easily edit, add or delete any offer, service as per your needs.

Touchless Dining  

The touchless dining is another feature that can be found within the Hotel App. With this feature, the guests or the customers can place their orders through their phones without seeing the actual menu card, and customize their food according to their preferences. This benefits not only the customers but also the restaurant. They can customize their menu or highlight the signature dish of the day and update their menus on a daily basis if required.

   

The Hotel App enables the creation of separate food categories for your room service / in-room dining. Whenever your guests order food, the food order request will be visible on your console. You can call the customer to confirm the order if needed and proceed with order fulfilment.

Restaurant Menu Building

Do you want to add special dishes to your restaurant menu without any additional cost? Do you want to enter cuisine for a specific time? If yes, Hotel App provides restaurants with an option to customize their menu. The restaurants can add, edit, delete or highlight any dish they want very easily. The guests can see the entire menu just by scanning a QR code on their tables. The guests in your hotel rooms can see the menu on the guest app and customize their orders as per their need.

Digital Spa

The digital spa allows the guest to book the various spa facilities and services without having to stand in queues for appointments. It also helps the hotel to manage the schedule of their employees and plan according to their availability so as to provide the best services for customer satisfaction.

Spa Menu Building

Do you want to customize your spa menu? Do you want to update your services regularly? Do you want to add offers, discounts, etc., to the spa menu without incurring any additional cost? The Hotel App helps you customize your menu, add, edit and delete any highlight, offer or service anytime you want. Your guests or customers can see the spa menu on their mobile phones with just a click.

Social Promotions and Virtual Tour 

The Hotel App also provides an option to promote activities or display the offers to increase revenue and reach a larger audience. There is also a feature whereby the app can provide a virtual tour of the hotel or display a welcoming message from the general manager which would make the guest feel more comfortable and welcomed.

Frequently Asked Questions

The Hotel App helps you to add the option of frequently asked questions. The FAQ section would help you to resolve the common queries of your guests. The guests would find it easy to find common questions in the app and resolve their queries efficiently. This section allows hoteliers to add as many questions as they want.

Social Media Connects

How to improve your social media presence? The Hotel App allows you to add links to all your social media handles in the Guest App. Your guests can access your social media accounts with just a click on their mobile phones. It is one of the best ways to increase your social media presence as their followers will see your page, and they may come to your property when they are looking for a good hotel.

Activities

Many of the guests are tourists who want to look around and enjoy their time. You can list all the activities to which your hotel provides help by detailing them in your Guest App. You can describe the activity, add start time, end time, date, price or anything else you want to add. In this way, you can help your guests to enjoy all the activities.

Manage Services

How to add, edit or delete the services? How to specify the maximum quantity you provide at any time? It is straightforward by using Hotel App. You can anytime add or delete the services you are providing, the amount of the material you are providing at a time, etc. Your guests can see all the services on the Guest App and the quantity and request for the same. Your staff will receive the notification alert and can fulfil the request of the guest.

Promotions

Are you providing different services to the guests? Are your guests always aware of the services you are providing? Most of the times, guests are not fully aware of the services or offers going on at your property. The App for Hospitality Industry helps you to promote your services to the guests of the hotel. The more guests are aware of the services there are more chances that they will avail them. This will help you to promote your all services and hence revenue!

Broadcast Message

You may have noticed that not all your promotions reach your guests. The Hotel App comes with the option to broadcast a message to your current or former guests. You can fully customize the content of the message in the way you want. With just a click, your message will reach your target audience. This will help you to promote your offers and services to a larger audience. This will, in return, allow you to increase your sales and thus revenue!

Staff Alert for New Service Request

How would staff come to know about a new service request? The Hotel App provides a Staff App to which your staff or the concerned authorities will have access. Whenever any guest requests for a service, a notification would be received by the respective department. The notification alerts the staff about new service requests and they can fulfil the request of the guest as soon as possible.

Handles Complaints Effectively 

The Hotel App makes it very easy for the hotels to keep track of the incoming complaints. Whenever you receive a new complaint, you would receive a notification on the Staff App. This app for the Hospitality industry helps hotels to track the complaints department wise. The department-wise report would help hotels check which area is getting more complaints and can try to improve on their services.

 

Hotel App is a small package with many features, giving the hoteliers the option to customize it the way they want, and giving guests the best experience. Hoteliers can customize the application based on their needs and requirements. The option for customization would enable hotels to choose features that play to their strengths. Do you want to offer a once-in-a-life-time experience to your guests? If yes, then contact Hotel App team at https://hotelappsoftware.com