Does your Hotel provide a dine-in service for guests? If Yes, then you may know the challenges faced by the dining services due to Covid restrictions. Covid protocols followed by the Hospitality industry have made it difficult to provide the best customer experience to your guests. This is where the Hotel App comes to the rescue! It helps to bridge the gap between the restaurant staff and customers by providing contactless QR based services like E-Menu for restaurants and Spas, check-in for hotel rooms among many others.
Restaurant QR, a part of Hotel App, is a web-based application which allows customers to scan QR code, often placed on dining tables, through which they can easily browse the menu on their smartphones.
Eliminates Physical Menu
It eliminates the need for restaurants to circulate physical menus to their guests. Distributing Menu cards is not only a tiresome process but also increases the chances of Covid transmission. With Hotel App, all restaurant managers have to do is place QR codes on the dining table which customers can easily scan from their phones to browse the entire menu.
Ease of Use
Customers don’t have to install any application to access e-menu. With the advent of multiple food delivery applications, consumers are usually well versed with food application softwares, which makes the interface user friendly. Restaurant managers can easily change the menu as per the requirement with a few clicks. The process is extremely fast and it eliminates the need of reprinting traditional menu cards.
Graphical based interface
It is rightly said “Pictures Speak Louder Than Words”. QR based guest menu helps restaurant managers to strategically place captivating images on the menu which would attract customers into buying more dishes, thus helping restaurants increase their revenue. An interactive interface also helps customers to easily find products in the list.
Quick & Efficient Service
Customers can raise service requests through the app which can be quickly handled by the waiters. It eliminates the need for waiters to stay close to the customers. It also helps hotel managers to streamline their staff in places with greater service requests.
Among foreign tourists, language is a tough barrier. It often becomes difficult for waiters to fully understand their customer’s requests. Poor communication can lead to a sub-standard customer experience and lower sales. By using a web-based application like the Hotel App, customers can change the language of the menu with a single click.
The food highlight feature helps restaurants to highlight any specific dish like a best-seller or a chef’s specialty. It helps restaurants to offer customers best service which would help them in obtaining repeat customers and word-of-mouth publicity. Hotels can also easily change the availability of dishes from their e-menu. They don’t have to repeatedly refuse a customer after an order is placed.