Skip to main content
General

#1 APP FOR HOTEL INDUSTRY. Why Mobile app is Important ?

By May 10, 2021May 27th, 2021No Comments

“Women lie. Men lie. But, numbers don’t lie”, said Max Holloway. After profound research, we found that 94 per cent of the guests prefer promotions, catalogues on their mobile phones, 83 per cent like restaurant menus on their mobiles. More guests now want the hotel to offer a Guest Service App. In light of Covid – 19, people avoid touching physical public things. Guests feel safer and welcomed where their safety needs are also kept in mind. The Hotel App would help you to solve these problems.

Touchless Service

Hotel App allows guests to request for all the services of the hotel by their own mobile phones. 

In-Room Dining 

Your guests can see your restaurants’ menus on their mobile phones and order their meals as per their desires. 

Raise Complaints

Your guests can state the problem with just a click on their mobile phones and  hotels can resolve them timely.

Service Request

The Hotel App allows guests to request for any service such as housekeeping, spa, etc. in hotel on their mobiles.

Digital Spa

The digital spa menu allows the guest to book the various spa facilities and services via their mobile phones.

Access Directory

Your hotel guests can easily access the directory on the guest app using their phones.

Power-up your Hotel sales with Hotel App.
Increase revenue in F&B, Spa & Activities

 

“Women lie. Men lie. But, numbers don’t lie”, said Max Holloway. After profound research, we found that 94 per cent of the guests prefer promotions, catalogues on their mobile phones, 83 per cent like restaurant menus on their mobiles. More guests now want the hotel to offer a Guest Service App. In light of Covid – 19, people avoid touching physical public things. Guests feel safer and welcomed where their safety needs are also kept in mind. The Hotel App would help you to solve these problems.

Let us take a deep dive into the benefits that guests and hoteliers will get out of the Hotel App:

Touchless Service

Due to  the Covid-19 pandemic, people have become hesitant to touch public physical items used across your hotel. Guests no longer want to make use of physical menus, reception registers, hotel landlines, etc. This app for the hotels allows guests to request for all the services of the hotel by their own mobile phones. Hotel App would make guests feel welcomed and safe during their stay at your property.

In-Room Dining and Touchless Dining

It has been observed that 32 percent of the guests prefer in-room dining. Hotel App comes with the added feature of in-room dining. Your guests can see your restaurants’ menus in the guest service mobile app and order their meals as per their desires.

The Hotel App also provides the feature of touchless dining. Guests can place their orders through their mobile phones without the use of a physical menu card. This benefits not only the customers but also the restaurants- they can customize the menu, highlight the signature dish of the day and update their menus regularly.

Manage Services

How to manage services efficiently? The Hotel App helps you to manage all the services that you are providing efficiently. You can anytime add or delete the services you are providing, the quantity of the material you are providing at a time, etc. This will help your guest request the service quickly and the hotel staff to efficiently deliver them to the guests and increase their satisfaction.

Promotions

How your guests come to know about all the services you are providing? Are your guests always aware of the services or offers? If not, the App for Hospitality Industry helps you promote your services to the hotel guests. The more guests are aware of the services, the more chances they will avail them and increase your revenue!

Raise Complaints

Guest satisfaction is the topmost priority, especially in the hospitality industry. When your guests have concerns or complaints, they want an easy way to communicate them. The Hotel App allows the guest to state the complaint or problem with just a click on their mobile phones.

The Hotel App also made it very easy for the hotels to keep track of the incoming complaints. This app for the Hospitality industry helps hotels to track the complaints department wise. The department-wise report would help hotels check which area is getting more complaints and can try to resolve them.

 

Service Request

The Hotel App has made it very easy for the guests to request any service they want. They can request room service,  housekeeping service, spa and wellness, concierge, meeting rooms, etc., through their mobile phones. This app for guest service also helps the hoteliers keep track of all the requests and complete them within their target times. The hotels can observe the pattern of the requests and increase the service for the most common and frequent demands.

Digital Spa

The digital spa menu allows the guest to book the various spa facilities and services without standing in queues for appointments or visiting the on-premise spa facility. It also helps the hotel manage the schedule of their employees and make bookings accordingly. The digital spa section also attracts the guests by using different images and explanations of these services. This would help to increase the hotels to increase revenue.


Access Directory

What if the guest wants to connect with a particular department on call? Do they need to remember all the numbers or extensions or have to use the physical directory? The solution to this problem is offered by the Hotel App. The guests can easily access the directory  on the guest app using their phones. This feature of digital access to the directory would help them to reach out to the concerned department easily.

 

Reservations

How can your guests increase their stay period? How can they book another room if needed? The Hotel App allows the hotels to add links through which the guests can expand their stay or book another room. The guests will no longer need to go to reception to check for vacancy and quickly check by themselves on their mobile phones.

Frequently Asked Questions

The Hotel App helps you to add the option of frequently asked questions. The FAQ section would help you to answer common queries made by your guests. The guests would find it easy to find common questions in the app and resolve their queries without the need for reaching out to the hotel staff or management. 

Aware of offers

The App for Guests helps them to know about all the offers available at the property they are staying. The guests can decide according to the offers whether they want to go for the service or not. They have no need to check manually to know about the offers or services. The guests can avail the services with their mobile phones.

Activities

Are you helping guests to enjoy the activities in and around the hotel? Many of the guests are tourists who want to look around and enjoy their time. You can list all the activities to which your hotel provides help by detailing them in your Guest App. You can mention all the details of the activities and inform your guests. In this way, your guests can enjoy the activities!

Premium Services

The guests who are visiting as tourists may require some premium services such as tour guide, rented cars, etc. They might not know the companies who are providing those services well in that area. The hotels can add links for the premium services in the Hotel App. The guests can avail the services through their mobile phones.


The Hotel App provides a bunch of benefits for guests and hoteliers alike. Hoteliers can customize the app as per their needs and provide guests with the best experience possible. Hotels can also customize the colours as per their brand/ themes, add or delete services and facilities. Do you want to offer a great experience to your guests? If yes, then contact the Hotel App team at https://hotelappsoftware.com